Tropitone Warranty

Tropitone Consumer 15/5-year warranty
When used in a residential setting, we warranty our outdoor patio furniture for 15 years. The warranty is valid from the date of purchase and applies only to the original purchaser. Proof of purchase is required. If your Tropitone frame fails structurally during normal usage within fifteen years, we will repair or replace the outdoor furniture frame at manufacturer's discretion (with same or similar product if discontinued) at no charge. If the finish peels, cracks or blisters within five years, we will repair, refinish or replace the frame at manufacturer's discretion (with same or similar product if discontinued) at no charge. Parts and labor are included. Tropitone will pay freight costs for the first year in the Continental U.S. In addition, the Five, Three and One year warranties below apply.

Tropitone Commercial 5/3-year warranty
When used in a commercial setting, we warranty our aluminum and stainless steel outdoor patio furniture frames for 5 years from the date of purchase. Commercial use is defined as use in any public area. If your Tropitone frame fails structurally during normal usage within five years, we will repair or replace the frame (with same or similar product if discontinued) at no charge. If the finish peels, cracks or blisters within five years, we will repair, refinish or replace the frame (with same or similar product if discontinued) at no charge. Parts and labor are included during the first year. Tropitone will pay the freight costs for the first year. In addition, the Five, Three and One year warranties below apply.

  For 5 Years
We warranty our vinyl straps and lacing against breakage for five years from the date of purchase. This applies only to breakage, not color changes. In the unlikely event that a strap breaks or pulls loose, Tropitone will supply a replacement strap at no charge. (Labor not included.)

  For 3 Years
We warranty our vinyl straps against discoloration for three years from the date of purchase. In the unlikely event that a strap is grossly discolored, Tropitone will supply a replacement strap at no charge. (Labor not included.) Strap replacement due to discoloration is at vinyl supplier’s discretion. RotoForm3 frames are warranted for 3 years against fading and manufacturing defects. Basta Sole umbrella frames are warranted against splitting, rusting or other manufacturer defects for three years. Solid surface table tops used in residential areas are warranted against manufacturer’s defect for three years. Tropitone will pay residential freight costs for the first year in the Continental U.S. If the Stoneworks or solid surface top fails structurally during normal usage or if the finish peels, cracks or blisters within three years from date of purchase, we will repair, refinish or replace the top. Woven seat buckets used in residential areas are warranted against manufacturer’s defect for 3 years. Tropitone will pay commercial freight costs for the first year. (Labor is included for the first year.)

  For 1 Year
We warranty the fabrics on our patio cushions, patio and market umbrellas and slings for one year against tearing, discoloration or fading. We warranty the following for one year from the date of purchase: Woven seat buckets used in commercial areas against manufacturer’s defects, finish on coiled steel spring rocker mechanisms, cushion fills, acrylic table tops against bowing and warping, teak components, glides, hardware, wheels, connectors, table rims, metal patio umbrellas and and patio umbrella bases. Solid surface table tops used in commercial areas are warranted against manufacturer’s defect for one year. Teak used in residential settings is warranted against structural failure during normal usage for one year.

What is not covered:

•	Failure caused by unreasonable or abusive use
•	Failure caused by neglect of reasonable and necessary care and maintenance
•	Normal fading of fabrics or upholstery materials
•	Wind damage on umbrellas
•	Glass Table Tops
•	Acrylic Table Tops with patio umbrella holes (Commercial)
•	Steel Swivel Mechanisms (Commercial)
•	Bursting or cracking of tubing due to exposure to water and freezing temperatures
•	Changes in wood color due to the natural aging of the wood
•	Return freight after first year (Consumer and Commercial)

Note:
Warranty is valid from the date of purchase to the original purchaser only. Proof of purchase is required. Pictures or inspection may be required.

Basta Sole Warranty

A market umbrella is a shade structure and is not meant for protection from the elements. Proper care of the umbrella necessitates closure of the umbrella during inclement weather.Basta Sole patio umbrellas are warranted against splitting, rusting, or other manufacturing defects from normal exposure conditions for 3 years. All patio umbrella bases are warranted for 1 year. Fabrics are warranted for 1 year. At the discretion of the manufacturer, a damaged part will be replaced free of charge provided there is proof of purchase, and pictures to support warranty claim.

What is not covered:

•	Wind damage
•	Failure caused by unreasonable or abusive use
•	Failure caused by customer neglecting to provide reasonable and necessary care
•	Normal fading of fabrics or materials.
•	Crank umbrellas are not covered for commercial use.