Tropitone Warranty

Consumer Warranty
We warranty all our residential use frames for 15 years. The warranty is valid from the date of purchase and applies only to the original purchaser. If your Tropitone frame fails structurally during normal usage, or if the finish peels, cracks or blisters within 15 years, we will repair, refinish or replace the frame at manufacturer's discretion (with same or similar product if discontinued) without charge. Parts and labor are included. Tropitone will pay freight costs for the first 3 years in the Continental U.S. In addition, the Five, Three and One year warranties below apply.

Commercial Warranty
We warranty all our commercial use frames for 5 years from the date of purchase. Commercial use is defined as use in any public area. If your Tropitone frame fails structurally during normal usage or if the finish peels, cracks or blisters within 5 years from the date of purchase, we will repair, refinish or replace the frame (with same or similar product if discontinued) without charge. Parts and labor are included during the first year in the Continental U.S. Tropitone will pay the freight costs for the first year. In addition the Five, Three, and One year warranties below apply.

For 5 Years
We warranty our vinyl straps and lacing against breakage for 5 years from the date of purchase. This applies only to breakage, not color changes. In the unlikely event that a strap breaks or pulls loose, Tropitone will supply a replacement strap at no charge. (Labor not included.)

For 3 Years
We warranty our vinyl strap against discoloration for 3 years from the date of purchase. Warranty applies provided normal care and maintenance has been implemented. In the unlikely event that a strap is grossly discolored, Tropitone will supply a replacement strap at no charge. (Labor not included.) Strap replacement due to discoloration is at vinyl supplier's discretion. Solid surface table tops used in residential areas are warranted against manufacture's defect for three years. Tropitone will pay residential freight costs for the first 3 years in the Continental U.S.

For 1 Year
We warranty the fabrics on our cushions, umbrellas and slings for 1 year against tearing, discoloration or fading. We warranty the following for 1 year from the date of purchase: finish on coiled steel spring rocker mechanisms, cushion fills, acrylic table tops against bowing and warping, glides, hardware, wheels, connectors, table rims, metal umbrellas and umbrella bases. Solid surface table tops used in commercial areas are warranted against manufacture's defect for one year. Tropitone will pay commercial freight costs for the first year in the Continental U.S. Labor is included for the first year.

What is not covered:

• Failure caused by unreasonable or abusive use.
• Failure caused by neglect of reasonable and necessary care and maintenance
• Normal fading of fabrics or upholstery materials
• Acts of Nature
• Glass Table Tops
• Acrylic Table Tops with umbrella holes (Commercial)
• Steel Swivel Mechanisms (Commercial)
• Bursting or cracking of tubing due to exposure to water and freezing temperatures.
• Changes in wood color due to the natural aging of the wood.
• Return freight after 3 years (Residential) and 1 year (Commercial)

Note:
Warranty is valid from the date of purchase to the original purchaser only. Proof of purchase is required. Pictures or inspection may be required.