FAQ

At Tropitone, every piece of our outdoor patio furniture is custom made. However, for most commercial installations, Tropitone can manufacture outdoor furniture to your specifications. Quantity restrictions and engineering constraints would, of course, apply. Contact your Tropitone® Contract Sales Representative for complete details.

No. The Fire Pit table top is not designed to be used as a seating surface

NO. THE FIRE PIT AND FIRE TABLE ARE DESIGNED AND INTENDED FOR OUTDOOR USE ONLY. NEVER INSTALL OR OPERATE THE FIRE PIT INDOORS. OPERATING A FIRE PIT AND FIRE TABLE INDOORS WILL RESULT IN A VERY DANGEROUS CONDITION.

Check the 9V battery. Replace if needed.

Contact your local authorized Tropitone® Commercial Sales Representative if this does not resolve the problem.

The Burner Tray of the Fire Pit and Fire Table is equipped with drain holes to allow moisture to drain should it happen to be exposed to water.

The use of the Tropitone® Cast Burner Tray Cover is highly recommended.

If the Burner Tray is not covered during inclement weather, the Burner system may be damaged by extended and repeated exposure to water.

For the Fire Pits, the Burner System produces a wide range of heat output peaking at 90,000 BTUs.

For the Fire Tables, the Burner System produces a wide range of heat output peaking at 40,000 BTUs.

Please contact your local authorized Tropitone® Commercial Sales Representative.

The Glass Fire Media that Tropitone® offers is sold in 10# quantities.

25# for a round Fire Pits and Fire Tables

35# for a square Fire Pits and Fire Tables

Some Media (approximately 5#) will be left over. Retain it for future use to replace Media as needed.

For the Fire Pit, a 20# propane tank will last approximately 4 to 4 ½ hours at a continuous burn at the maximum output. The tank will last approximately 8-9 hours at a moderate gas output.

For the Fire Table, a 20# propane tank will last approximately 4 to 4 ½ hours at a continuous burn at the maximum output. The tank will last approximately 8-9 hours at a moderate gas output.

For the Fire Table, four 1# propane tanks may be attached to the manifold.  Each tank will last approximately ½ hour at a continuous burn at the maximum output.  If all four tanks are attached, the tanks will last approximately 2 hours at a continuous burn at the maximum gas output.

We can use your fabric to cover your market umbrellas, cushions or slings. Of course, our standard fabric warranty would no longer apply. Structural and quantity restrictions will apply. All fabrics will not work on all applications. Check with your Tropitone® Dealer for complete details.

Every piece of Tropitone Furniture is made to order. Tropitone offers a large variety of frame styles, finishes and over 300 fabrics for a nearly infinite number of possible selections.

Additionally, because Tropitone offers a 5-year warranty on its commercial frames, you can be certain our outdoor patio furniture is constructed to last. From full circumference welds, to electrostatically applied powder-coated finishes, to double wrapped UV inhibiting vinyl strapping, you can be sure a piece of Tropitone Furniture is built to withstand the test of time and elements... year after year.

Tropitone Furniture is intended to be used outdoors. In milder climates, your patio furniture can be left outdoors year-round. Each piece has drain holes built into the frame to ensure water will not build up and freeze causing bursting. However, if you live in a severe climate, it is best to store your patio furniture indoors during extremely cold or wet seasons. Additionally, we recommend you close your patio umbrellas during high-wind situations. Tropitone does not recommend the use of vinyl table covers on its acrylic or solid surface table tops. Heat can become trapped between the patio table top and the vinyl causing the table top surface to warp.

The Grill Pan cooking surface should reach temperatures no higher than 400°F - 450°F. An easy and useful method to ensure this temperature is to never allow the flame to rise above the chimney (hole) in the center of the Grill Pan.

A conversion kit is available.  The conversion kit must be supplied by Tropitone® in order to maintain the Fire Pit and Fire Table’s ICC listing.  Please contact your local authorized Tropitone® Commercial Sales Representative.

Tropitone manufactures an extensive variety of seating options (Cushion, Sling, Strap, Woven Seating, etc.). This enables you to combine many types of seating with one cohesive and coordinated look. Perhaps you would like to combine the sleek styling and ease of care of one of our Sling Dining Groups with the comfort and upscale look of matching cushioned lounges, sofas or accessory seating pieces. To further complement your outdoor room setting, Tropitone offers many coordinating outdoor dining tables and accessory tables in various sizes, with several stylish solid table top options. Check with your Tropitone® Contract Sales Representative to find out what the top sellers are in your particular locality.

Please contact your Tropitone® Commercial Sales Representative for complete details on how to order replacement cushions & slings.

The Top will get warm to the touch near the Burner Pan.

Yes. It is certified for use in all of North America.

For the gas components, refer to the Installation Instructions that were provided with the Fire Pit and Fire Table. The installation Instructions are also available on the Tropitone® website at www.tropitone.com.

For the table top and Base, refer to the Tropitone® website at www.tropitone.com for the Care and Maintenance Guide.

The Fire Pit includes a Blow Out Box which houses the Pilot Flame, Igniter and Thermocouple safety device that is designed to sense the loss of heat from the pilot flame and will automatically shut off the gas if the pilot flame goes out. If this occurs, you will need to follow the shut down instructions, on the label located near the Burner System controls located on the Base. After following the shut down instruction, you may restart the Fire Pit.

Yes. Tropitone offers replacement glides, caps, cushions, slings and many other parts. Basta Sole has built its reputation on ease of part replacement. Contact your Tropitone® Commercial Sales Representative for further ordering information.

No. Only the propane tank that is in use should be inside the Base.

The most likely suspects are sun-tan lotion which, among other ingredients, contain a red or yellow color additive. Left untreated, the sun evaporates the liquid from these lotions, and “burns” the color into the strap. The same effect may come from common rain water, which contains a small amount of dirt. Because these stains cannot be removed, it is highly suggested that you follow our recommended cleaning and maintenance schedules. Click on the following link for complete care and maintenance instructions for your Tropitone Outdoor Furniture.

Tropitone furniture is designed to deliver lasting comfort, performance, and style in outdoor environments. Like any quality investment, proper care is essential to preserve its appearance and functionality over time. Regular cleaning, safe storage during severe weather, and careful handling of moving parts such as umbrella mechanisms and fabric canopies help protect against unnecessary wear and environmental damage. With just a few simple care practices, you can keep your Tropitone umbrellas and furniture looking beautiful and functioning smoothly for years to come.

To ensure you get the most out of your investment, please follow our simple Outdoor Furniture Product Care Guidelines.

Sling: Single layer of fabric with a taut appearance.

Relaxed Sling: Two piece sling constructed of a single layer of fabric and does not have a taut appearance. There is more fabric in the seat and back surfaces for a more casual appearance and a more casual sit.

Duplex Sling: Two layers of fabric sewn together with stitch lines that run across the width of the sling. May have a different fabric on the front and back.

Padded Sling: Two layers of fabric with fiberfill placed between the layers forming channels that produce a slight rounded padding to the sling. May have a different fabric on the front and back.

Please refer to the Lighting Instruction sticker located on the Fire Pit and Fire Table Base.  The Fire Pit and Fire Table may also be lit without using the igniter by using a flame source such as a long reach torch to light the pilot light and then follow the Fire Pit and Fire Table lighting instructions on the label located on the Fire Pit and Fire Table Base.

The fabrics we offer are driven by current "design" demand. Because design trends change over time, and to ensure we are able to offer the most current fabric styles, colors and constructions, we must rotate our fabric offering from year to year. At the same time, our fabric suppliers are doing the same thing. Because our patio cushions and slings are constructed to endure, if it's time to replace them, it's also probably time to update your look. Choose from our over 300 current fabric offerings by going to the Fabrics Collections section.

Tropitone outdoor cushions are water-resistant. Our outdoor cushions are constructed of fabrics containing UV and Mildew Inhibitors. Additionally, each cushion is constructed of a mildew-resistant core of self-draining fills, many of which are then wrapped in a water resistant covering. Not much water will enter into the cushion, but what does, will quickly evaporate – not mildew. We do not recommend submersing your outdoor cushions or allowing them to lie in standing water. Also, do not put your Tropitone Outdoor Cushions into the dryer. Standing a cushion on its side will help it drain faster if it's been submersed.

No. It is not designed to burn wood. Burning wood in this product will cause damage, is extremely dangerous and will void the warranty.

Fire Pits manufactured by Tropitone® have received a listing from ICC Evaluation Service, LLC (ICC-ES) of Whittier, CA providing evidence that the Fire Pits Meet code requirements. Building officials, architects, contractors, specifiers, designers and others will utilize the ICC-ES PMG (Plumbing, Mechanical and Fuel Gas) listing to provide a basis for use of Tropitone® brand Fire Pits under ANSI Z21.97-2010, Outdoor Decorative Gas Appliance, Listing Number PMG-1114. The products have also been evaluated under the applicable International Codes published by ICC. The ICC-ES PMG program is accredited by the American National Standards Institute. The program operates under ISO/IEC Guide 65, "General Requirements for Bodies Operating Product Certification Systems."

No. The Burner, including the pilot flame, must be turned off when the Burner Cover is in place.

Immediately turn off the knob on the propane tank. Allow sufficient time for any propane in the air to dissipate. Check the Fire Pit carefully for any loose connections. Gas leaks should never be tested by lighting a match near the plumbing. Use a leak detection kit from your local home improvement store or contact a qualified gas technician in your area to assist with detecting and correcting a leak. Never operate any gas appliance that has a gas leak.

Absolutely! If a fabric in the Tropitone line is umbrella suitable, you can use it on your Basta Sole Patio Umbrella as well. See our individual fabric swatch at your local dealer for fabric usage suitability or look at our patio umbrella suitable fabrics online.

We do not recommend using the Fire Pit and Fire Table on a windy day.

Please contact your local gas supplier for information on how to adjust the air mixture for your local elevation.